SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get Home Better (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://botivarhome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description. Arrived in Tashkent in 46 days. I recommend to everyone!
The order came within 10 days. Got at the cash desk in the store "Pyaterochka" very quickly. Packing in bubble film. The container is odorless, which is very nice and the products will not get a foreign smell. 3 such containers can be placed on one shelf. Before the handles of the covers, the pan does not get out, but when you need to pull out the pan, the container can be easily moved. Very satisfied with the goods. I want to buy another same or sliding container for small products. I recommend it, cool
Shelves are super. They move perfectly. For the refrigerator itself
I took a box for coins. The store gave a track that was tracked only until the country of receipt of the goods. The parcel came within a month. It was packed in an ordinary cellophane envelope. The box is good but better for refrigerators with glass shelves or solid. I have an old refrigerator, grilles, but here I found the application: It's very convenient to store green fresh, since the holes for ventilation are just available. Product and seller recommend.
Nice basket. Completely coincides with the photo and description. Packed very well. Locks are reliable. Adjustable tugovato, but it's rather a plus, because it will not slip. Not particularly deep, but it will hold both cheese and butter and fruit. The parcel came to Kiev very quickly: ordered 26.08, the notification came 10.09. I got it at the new post office. In general, 10/10. I'll sign on the store and order more.
I bought for coins and a cent, I liked the refrigerator boxes, it was made qualitatively, small, light, sliding, length adjustable, durable, plastic glossy, nice color, comfortable, suitable for something light and small, well packed, delivery to Peter 7 days. Thank you store.
I arrive a week after the initial date but arrived in perfect condition and such as the image shown, I loved it! Perfect size
I received it and I still not trying it, I will write addition comment after I will try it
Everything is fine. The quality corresponds to the description of the goods.
Shipping fast with tracking track number parcel. Poisoned immediately after payment of the order. Thank you for your prompt work. Organizer is not big, but quite suitable for use in the refrigerator, it is possible to store small products or medicines that require coolness. This finds application and is very convenient to use. I advise you to purchase for interested in this. The store is sociable, honest and friendly. The order is satisfied. Thank you.
Лотки пришли за две недели, очень быстро. Упакованы были в пупырку, но плотно стянуты и дошло все в норме. Качество хорошее, запаха нет. Единственный минус - не входят. Ширина бортика полки больше чем у лотка паз, но это уже скорее мой косяк. Продавца рекомендую, товар тоже, но при покупке учитывайте ширину бортика своих полок.
хороший, качественный глянцевый пластик, посылка пришла очень быстро, в краснодар за 10 дней, при заказе будьте внимательны, эта полка не раздвижная. Раздвижные дороже. цвет очень красивый, как на фото. Полка подходит для холодильников со сплошными стеклянными полками, На решетчатых не держится, крепления проскакивают между прутьями. Продавца и товар рекомендую. Спасибо!
Quality, strong organizer. Adjustable width. Delivery is very fast, in 9 days. I'll order more such grandmothers. Very convenient to use.
The box came as ordered. Quality is good. It's moving. You can cling to narrow shelves. Good Goods. The parcel was tracked.
The shelf came quickly, but not in proper form. The sides are bent and because of this it does not move. Whether it's marriage or damage occurred as a result of transportation. I wrote to the store-I'm waiting for his answer.
Delivery 9 days to the Post Office. Packing simple package and postal envelope, easily can crack during transportation. Organizer really liked, the size is adjustable
Great gadget. Quickly sent another expert mail. Suitable for small products. Cheese, butter. Low canned food, garlic, tomatoes. Everything is super. Sent immediately after order. Got behind
Good organizer. Came without damage. For my refrigerator is perfect. Shipping fast. Thank you store!
It's an extra drawer and extendable ideal to make the most of the space in the fridge. It is an excellent durable plastic. It's just like photos and corresponding to the description. The store is serious. Safe and fast shipment. Recommend it.
Product arrived in time. Useful product to recover the space in the refrigerator. Well made hold the weight and does not move once placed in the fridge. Recommended Product and reliable store