SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get Home Better (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://botivarhome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great cutlery! Very pleased, asked to change knives for knives for steaks the store went not to meet.
Very cool forks. Heavy. Founding. They look like restaurants. Mannery)) I like. Come to the apartment.
This is a great set of cutlery. Very solid feeling and great looking. I have ordered sets for gifts for friends, they are that good.
The set is gorgeous! Everything is exactly like other customers, excellent packaging, quality per million. Delivery is very fast, order 11.11 receipt 03.12. The store you are the best!
Devices are actually more than conventional. Heavy. I really liked it, the family is happy
Chic set!!! Delivery was listed from November 30 to December 21. The goods received on December 1. I highly recommend the store!!! Definitely I will order more! By the way, everything is packed very well!!!
Perfect! I ordered the second time already, they are just perfect! And in black, and in silver. Order, will not regret
The goods are good. But went to Kazan for almost 2 months., delivered by sdecom. I did not track the track. the store is adequate, told where the goods went, reacted to the letters immediately.
Everything is super!!!!! The store himself tracked the departure and wrote when he arrived. The Forks themselves are much better than in the photo. Definitely recommend!!!
Superb cutlery, quite what I'm looking for.
I made an order of 15.11, I already received 24.11. Very fast shipping! The set itself is gorgeous, nice to hold in hands, nice glossy black color. I'm delighted! Thank you.
Wonderful. Very good quality and beautiful product.
Thank you all came .. the box was accepted but the devices were not hurt .. everything is fine!! Recommend!!! To the store special thank you!! At the request I removed the knives and added the other devices ..
Quality is super! Advise!