SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get Home Better (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://botivarhome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On August 31, 2020 was sent and 29.09.2020 received. Goods without external damage. No complaints.
Very good set for the price! I paid 2,13 Euros with Free Shipping. The tripod is mostly made of plastic and it has a white rubber pad on top and white non-slip rubber feet. The tripod legs are covered in a non-slip type of sponge, they are bendable and can be attached to railings and tree branches, it's very versatile. The phone clip is very tight it takes a lot of strength to open it all the way! People with large phones or phablets need to look at the store's measurements to make sure their device will fit. I have a Cubot X18 Plus and I feel it's a little tight, but still usable. Tracked shipment. Highly recommended!
Three weeks to Peter. It seemed to me that it was more))) cute tripod)
В руке держать удобно. Хорошо стоит, все крепежи на месте. Рекомендую
Быстрая доставка, пришло очень быстро и это хорошо с продавцом не общался, конструкция жидинькая, для маленького телефона и камеры сойдёт.
Пришло за 5 недель до Челябинской обл. , качество супер!
On October 20, in Yekaterinburg. The tripod is very light, its weight is only 42 grams. The Redmi Note 9 Pro phone holds with difficulty, but if the legs are put correctly, it holds. The goods are satisfied.
Товар получил. Чехлы разные, отличаются вырезом под нижнюю камеру, но это не критично. Спасибо продавцу
2 недели до Новосибирска. Посылка с виду маленькая, подумал что что-то не доложили. Но нет всё на месте.
Дошло быстро. Качество правда не очень. Но у нас такие в два раза дороже.
Штатив отличный,заказ шёл около трех недель, качество отличное, крепление хорошое, держит телефон отлично.Продавца рекомендую.
Пришел примерно за месяц, хорошо упакован, нигде нет сколов или царапин, полная комплектация, советую
O'zbekistonga 28 da yetib bordi Pochtachilar uyga yetkazib berishdi Alloh rozi boʻlsin
At the first use, something jumped out...
Доставка 3 недели. Пришло в общем пакете. Простой и вполне годный штатив.
Это что-то нереальное Давно такого у меня не было Доставка 2 недели до Подмосковья Так ещё и 7 посылок в одной пришли Я счастлива Штучка прикольная, телефон конечно ппревешивает, если не посередине стоит, но если ножки поставить правильно, найти баланс, то все гуд, в работе ещё не пробовала. А так конечно вещь крутая, когда не кому фоткать)) размер чуть больше ладони Спасибо огромное продавцу
нужная штукенция! ее-то мне и не хватало. можно гнуть, крутить, пристраивать по-всякому! доставка около месяца до Мск, попробовала в деле, все отлично! спасибо большое
No tightening screw on the hinge, have to look for yourself
Shipped 20.06 delivered 04.07. Of the cons-asked the Chinese to put red and black, put two red.
Хороший штатив за такие деньги, доставка до Воронежа 20 дней