SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get Home Better (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://botivarhome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool hours, came 3 weeks before N. Novgorod
Llegó a tiempo. 25 días desde el pedido Bien embalado en caja de plumavit
All is OK. Product whole and working. Recommend.
все пришло отлично упаковано,стрелки не гнутые, продавец отвечал на вопросы,просила получше упаковать, продавцу спасибо большое как повесим дополню отзыв
The arrows came dirty, the store needs to pack in a carton box!
Thanks to the store, the goods sent quickly, everything is intact, although the package was damaged. The clock fits beautifully into the interior.
Packed perfectly, without damage. In Set figures 3,6,9,12. Before Voronezh it was 2 weeks
A bit complicated to ride but after the effort it was very nice.
Produit correspond exactement à la description et livraison très rapide.. une semaine jour pour jour depuis l'achat ! Pose facile et rapide après avoir bien consulté le manuel. Petit souci, c'est juste prévoir une imagination au cas où vous devez l'installer sur un mur porteur comme je l'ai fait. Voir photo numéro 3, 4 et 5 (un morceau pas utile du chiffre 6 ou 9 ). sinon à part ça, tout est nickel et facile à poser. Je recommande le vendeur !!!!!
The goods are denied. I'll describe it. Mehanism is quiet. Digitri dmirror without podryapin
The packaging came in a terrible condition. The clock was almost intact, only the arrows were a little crumpled. At first glance, everything is fine.
So adorable..i love it
Waaaooouuuu beautiful, nothing to say is perfect, glue very strong so do not be mistaken when you pose, I recommend very strongly thank you to the store for the price!!
The foam box is a little crumpled, but inside everything is whole. The arrows are even. AA battery not included
Slightly crumpled arrows, I hope it will not affect the movement of the clock. While I like everything, photos on receipt now, and the final photo after.
The clock went about 3 weeks! The packaging was all crumpled, the Assembly of the clock is very simple!
Hours Super, delivery 11 days to Samara, quiet move that ordered that and received, the store recommend
It came quickly, just over two weeks. The clock goes for sure. The box is weak, the arrows bent during transportation. The store sent $3 for the next order as compensation.
It's cool, I love it!. The product is identical to the photos. He arrived before the estimated time and in perfect condition. It takes a while to mount and paste it but the result is worth it. Recommend store
The box came crumpled, but all whole, the arrows did not bend, although they were very easy to bend. The battery is inserted, tightens quietly