SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get Home Better (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://botivarhome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works. In appearance and to the touch qualitatively. Packed in pupyrku. The box is whole. Track wasn't tracking well. It's good to be home. The Courier called in an hour.
Everything is fine, it works, charging goes. It's loaded.
Good Shopping
Super mega fast delivery-3 days and courier brought straight home. Everything works, boxes are not pomped, very well packed!
Came to Chelyabinsk region in 6 days, the box is whole, everything works fine!
Everything is super, everything works, Super delivery (7.12 ordered, 10.12 delivered)
I bought it as a gift. Courier delivered. Everything works
Muito bonito e prático. Já vou encomendar outro para dar de presente.
Super fast shipping. Great shopping. Requested on 1 December and received today 4 December (3 days) long before I reported it. Item well packed and protected. Delivered by Messenger in hand, the item has the expected and advertised quality, it works beautifully and you'll just have to check your rendition with long-term use. Nice to buy. Reliable and super recommended store 100%
The quality is excellent. Was found as a gift. We 've been using this for the third year.
It has arrived perfect and well packed, and it has only taken 17 days to arrive, missing to test the product but that will be after the holidays since it is to give away, but it looks good I'll load it for when I give it away.
Super fast delivery! Thank you very much!
It came super fast., I'm satisfied and happy.
The product looks the same as the one in the photo I still don't test
The order came to Moscow in 1,5 months. The boxes are a little crumpled, but everything works.
Excellent delivery to the door, only 9 days. And even the packing box is not crumpled. The quality of the goods is also decent, everything works, looks reliable. Thank you to the store and the delivery service sdek, for the good work!!! Ordered in Russia.
Ordered on October 14, and already October 19 brought the courier home, and to another address, asked him. Chelyabinsk.
Very good product, easy to use. Well-packed wine and amazingly fast shipping, 7 days. Very happy with the purchase. Let's hope it lasts.
50 days, fifty days. Grandma seranush walked. Packed in no way, just in a bag. Everything is crumpled, now not to give. All the harm is intact. I don't know how it survived. No bottle to try. It's all spinning.
Opens, but strongly cracks when pulling the cork from the bottle and then removing the cork from the corkscrew body. It cracks like six people are jumping. I doubt it's okay.