SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get Home Better (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://botivarhome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just amazing curtains! Very dense fabric, not transparent enough, protects from the sun
The store was very nice and communicated well when I had questions/issues. Though I think I ended up with the wrong curtain color, it's fine as I like this one as well.
Very cool!!! The store is always in touch. The parcel came quickly) Thanks!! Recommend!!!!
The store of umnich, everything did as asked, did not confuse, the truth the shade is not exactly the one that wanted, instead of mint came olive
I'm happy with the curtains. Optimal height. Seller recommend.
Excellent quality
They are beautiful, the curtains are dense. I am very satisfied, 10 ++++
Good quality
Has received curtains, the quality of products is satisfied, beautiful. I'll add a review after fitting. The store is good, responsible. Recommend. Thank you.
I order the second time. Curtains like, but went for a very long time (almost 3 months). At the top, where the curtain tape is sewn, the pink-purple color shines through. I do not know why they sew so, in previous curtains it was the same. In principle, under a wide curtain rod should not be visible.
All Super
Made the length at my request, a good store, sociable, tulle really liked.
Excellent Tula, neat processing. Delivery month. Recommend.
2 PCs Curtains + 2 PCs Tulle 15.03-17.04. Cost in 3300 R. Ordered gray colors, and came some purple)) well and still healthy. The photo is evening, so the saturation of color is not visible. The store is sociable. Made 150 х250 on the tape. They're shortened as I want. Thank you!!!!!!
It's okay. The quality is good. Delivery month.
Finally got what seemed to have gone forever. Ordered 3.03. Got 17.04. Looks pretty. Ordered tulle and curtains. The store responsive, to all my questions, experiences answered. Thank him for that. He did as he asked by the size. Recommend it. Now it is necessary to do repairs so that the wallpaper for beauty fit. PA. sa wiped it, ironed it. It's good.
The curtains are cool. I order from this store is not the first time. Last time I bought tulle. She was happy. The order is not tracked. It was almost two months. At my request the seller made the right length
Very cool tulle, sewn well in my size, the color is super, ordered also night, thanks
Curtains are good, sizes made to order
Tulle is very beautiful, the seams are even, the threads do not stick out anywhere, made neatly. The only negative is the delivery, the wrong track number was provided, the parcel was not tracked.