SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get Home Better (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://botivarhome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good basket, took the size of 22 cm
Baskets really liked, the description correspond. Waiting for another one
Excellent!!
Super! Beautiful! Exactly as the description. Magnificently pachną trawą.
Shipment dotarła very quickly, all in how best fine
I ordered several goods from this store. I drove to Yakutsk a little more than a month, which is very good. Basket made of natural materials, smells good. I came in the folded form, I will complement the review.
Great product handmade the rabbit
Perfect as in the photo, I recommend too pretty good quality. Nickel size. Tracked and fast delivery
Cool basket
Very good quality. Dense, shape holds. I'll order more. Thank you store. I recommend to buy.
Item well packed and perfect
Next time I would order the larger size. I like it and the big one will be good for my stuff inside and outdoors. The size I have is more for indoors.
although the baskets arrived in good condition this time, last time I ordered from them, the baskets I received were wet and moldy because a hole had torn in the bag during transit. My package also had large holes on it when I received it today. Thank goodness the weather has been dry, otherwise I fear I would have had the same result with moldy baskets. I really think the store should reconsider how they package the baskets being that they're traveling thousands of miles. I would expect them to at least double bag their packages to protect against damage.
He arrived a week earlier than expected. Quality correct price
Quality is super! I take it for the second time. Baskets are dense, the form is kept. Beautiful. I advise everyone to buy. Thank you store.
I loved them! I bought the medium size and the big one, I used them to put some plants, and they're very decorative.
All quickly and efficiently. According to the description
A large basket (a bucket with a flower has climbed) the quality is excellent, the weaving is even, the paint does not get dirty. I want to order more for storing things and smaller for other colors.