SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get Home Better (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://botivarhome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice thing... Not flimsy, it keeps the shape well and you can twist it as you like... This is not plastic, heavy and tight rod inside .. Excellent holder for curtains... Recommend ..
Very good quality and fast delivery. I recommend this shop. Serious and responsible store. Top quality.
Product as indicated in the image, meets its function
The product corresponds to the description. Sent quickly and came very quickly. Seller recommend.
Соответствует описанию. Держит даже шелковистый шторы
Very pretty and very nice curtain holder and I will definitely recommend it
Convenient holder. Delivery is very fast. Seller umnichka, I recommend.
muy bonito se ajusta bien ideal color brillante tiene una piedrecita en la punta pero no se aprecia mucho las tengo puesta en el salón en blanca y con el fondo gris de la cortina resalta mucho por el precio que tiene merece la pena a llevar el hierrecito no se resbala volvería a comprar con este vendedor no ha tardado mucho en llegar
The holder is a cord inside with a bag, the length to the tips is 34 cm. The cord holds tightly, can be accused of several layers. At the ends of the "colosks" 2 rhinestones. Recommend to buy
Come thanks fast delivery recommend store and goods
Han llegado en perfectas condiciones, preciosos, el color beige igual a la descripción.
It is iron wire so you can get it all sides on bending, beautiful things. By the corona takes anything longer than normal. No communication had with the store, was not necessary.
In appearance, massive, in fact not heavy. Each veil came in a separate bag. Seller Thank you
Good ones. Bend, but you need to put force) came well packed. There was no need to communicate with the store.
The quality is very good, the clamp is suitable even for the thickest and best curtains
Beautifully showcases the this gold headband for thick curtains. Is quite hard and has strong twist. Fast delivery. Recommend.
Well, how to say I almost satisfied with the order, the description is accurate, and the delivery is fast, but one thing but .... they are in glue and scratched, the photo is very visible
They're beautiful and look great. Took a little while to get there.
Very beautiful! Corresponds to the photo and description. It looks stylish. I am happy with the purchase-I will still order.
Corresponds to the description. I'm happy with the purchase. Very fast delivery