SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get Home Better (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://botivarhome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent lamp, but it needs a good power supply otherwise it heats up very much
Excellent product, they stay very well and can withstand the weight of my cell without problem. Shipping was very fast, less than 48 hours
Served me well.! Great
The parcel was delivered in just two weeks by a new mail. Packaging and the product itself did not suffer during transportation. The product fully corresponds to the description, the material looks quality. The light is bright, the connections are reliable, the hinges do not hang out. For shooting an indispensable thing. You can attach both horizontally and vertically. Everything is very convenient.
Very cool lamp!!! I'm very happy!!! Delivered in 2 days by courier!!! Everything is super! Packed well, in a dense box! Attached photo without lamp and with lamp.
its perfect as you can see on the photos. Came in time. The package was a bit with some small defect but everything its working great. Thank you, im satisfied!
Norm lamp. I like it. To take a picture of something cool with her.
The product arrived well packed, arrived fast, in 10 days. No assembly instructions, but it wasn't hard to put it together. Important, the surface where it is placed, the angle must be 90degrees as if not, it doesn't hold well and it gets out. At first I thought I wouldn't resist, but the truth is, it's going very well, I 've been using it for 15 days and it fits well to any position, the lighting is good, the adapter for holding r the mobile is great because it holds it well and allows you to adjust it in any position without it falling down. Really a good product for the price paid. Very satisfied with the purchase.
Best store!! Can buy without fear!
Пришла стойка в целости и невредимости! Довольно таки быстро. Вполне неплохо светит. Качество разумеется соответствует розничной китайской цене и доставке. Для съемок полупроффесионального уровня сгодится. Фотоаппарат примостить в теории можно. Но нужно фиксировать до усирачки, что может стать причиной поломки фиксаторов. Кстати подсветка сделана неплохо, на концевом освещении алюминевые кольца со светодиодами. Термоотводка на тройку разумеется. Думать в надежде что прослужит вещь эта вечно, не стал бы. Всем хорошего настроения и удачных покупок. Продавцу развития и процветания! Всех благ! Будьте здоровы!
отличная бюджетная лампа, качественная хорошее, крепления тоже, поставила четыре звезды только из-за того что упаковка ужасная.