SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get Home Better (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://botivarhome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice grafting tool. The package has everything you need. I have done deveral grafts with the omega blade. One thing I just figured out that each blade has two cutting edges. You can switch the blade around to another edge if one edge wears out. So, one blade makes two!
These grafters are working great so far! They seem to be very high quality and I love how they come with the different blades. These are by far on par if not better than some of the name brand ones out there. 10 out of 10 would definitely buy these again!
Definitely a great tool to have for anyone wishing to graft. Keep in mind though that it's made for small branches. In order words, if you're thinking of cutting your fruit tree that has a fair size trunk to graft scions, then that tool is useless.
Wonderful tool. My only criticism is that out of the box the bolts that secure the blades into the tool are extremely tight and we're difficult to loosen initially. It could be easy to damage if not done carefully. But otherwise I was able to change the blades and use the tool with good results. Comes with everything needed for a good graft. Great product.
Very nice grafting tool. The package has everything you need. I have done about 40 grafts with the omega blade. One thing I just figured out that each blade has two cutting edges. You can switch the blade around to another edge if one edge wears out. So, one blade makes two!
I used to do the cut the branch and cion by a knife but begin to use this grafting tool for safety and a higher probability of having successful grafts. Once u get the matching size for branch and cion, this tool will help get a matching cut that would make the cion fits nicely. Not to mention that this will be faster too.
I do a lot of gardening, so I purchased this grafting tools. They are many things I need in the package and they are in the nice tool bag, very handy. It’s good to have one and I am happy with my purchased.
This is a super bargain and all in one tool. I’m going to take a course on grafting so this is going to work great for that and I will be very prepared! I appreciate the efforts of the company.
I didn't use yet, but I like this tool because I 'm beginner, So it's cool when the tool knows how to do things better than you :) Update: I have used it today and I'm strongly impressed- it works just perfectly! I'd recommend to everybody, beginners and not only to them...
Great product for beginners. The pruner and omega style blade perform simultaneously, so there must be little to no branches around your graft otherwise you will cut other branches with the pruner.
An easy to use tool that makes clean well-fitting cuts. This should improve my grafting success. Might help to include instructions for releasing the lock which I had assumed was only a stop, but I guess I'm not as sharp as others.
Perfect for what I ordered it for. It makes all the difficult cuts for you. I am sure to make successful grafts with this kit. Great price as well. Comes in its own zipper case and everything is secured in a makes sense format.
Well constructed and easy to use. The instructions are simple to follow. I would highly recommend it. The Price was really affordable.
Wish I had found this last year! What an easy to use the gadget and makes grafting so easy in less than a minute! Wow, lifesaver!
Hi, I'm a farmer. I was very happy with this product. It helps me very much in planting trees. I want to get things like that in the field of tree grafting, too.
I do like the idea behind the making of this tool. It is summer now so no grafting would be done, but I will try to update this review during the fall.
I think it's the slickest gadget since the toaster and I've become somewhat spoiled - don't want to go back to using the knife.
The omega cutter works great. It's very easy to use. It would save you a lot of time. The pruner tool is also good and it's a handy plus.
Cool tool, makes grafting "small" limbs easy. 13 more words required? What more is there to say? It works great!
I grafted several mango varieties on one rood-stock and so far they look good, this tool is very precious and quick.
Product was exactly as described and came with everything I needed to get started.
Works great. now I have 7 kinds of apple on one tree.
Works great! I will be doing all my grafting with it!
I like the tool, it works great and is very convenient to use.
Just got this tool an love it works perfectly n very sharp. I'll be doing a lot of graft this spring.